Returns & Refunds

Process returns and issue refunds efficiently

The returns and refunds system allows you to process customer returns, issue refunds, and manage store credit efficiently while maintaining accurate inventory and financial records.

Returns Processing
Item
Return Reason
Amount
Cotton Shirt - Blue
Size Issue
SAR 250
Refund Total
SAR 250
Refund Method
Original Payment
Store Credit
Cash Refund

Processing Returns

  1. 1. Access Returns Module

    Click "Returns" in the POS menu or use the shortcut Ctrl+R.

  2. 2. Find Original Sale

    Search by receipt number, customer name, or transaction date.

  3. 3. Select Items to Return

    Check the items being returned and enter the return reason.

  4. 4. Assess Item Condition

    Determine if items can be restocked or must be marked as damaged.

  5. 5. Process Refund

    Select refund method: original payment, store credit, or cash.

  6. 6. Complete Return

    Finalize the return and provide receipt to customer.

Return Types

Ready-Made Items

  • • Full refund within return period (14 days)
  • • Item condition assessment required
  • • Automatically updates inventory
  • • Return reason tracking for analytics

Custom Orders

  • • Partial refund based on production stage
  • • Non-refundable after production begins
  • • Store credit options for customer satisfaction
  • • Manager approval required

Fabric Returns

  • • Unopened/uncut fabric eligible for return
  • • Partial returns by length measurement
  • • Quality issues require supplier documentation
  • • Restocking fee may apply

Alterations

  • • Customer satisfaction guarantee
  • • Free re-alterations within 7 days
  • • No refunds for completed alterations
  • • Manager approval for exceptions

Real-World Example

"A customer returns a ready-made shirt purchased last week due to a size issue. The cashier finds the original transaction by scanning the receipt, selects the shirt for return, and verifies it's unworn with tags attached. The system automatically calculates the refund amount based on the original payment. Since the customer paid by credit card, the refund is processed back to the same card. The inventory is automatically updated, adding the shirt back to stock. The entire process takes less than two minutes, and the customer receives an email confirmation of the refund."

Pro Tips

  • • Offer store credit with a small bonus (5-10%) to encourage future purchases
  • • Document return reasons thoroughly for product improvement
  • • Train staff on return policy exceptions and approval processes
  • • Review return patterns weekly to identify potential product issues